General Terms & Conditions
By purchasing travel services or accepting transportation, the
customer agrees to be bound hereby.
All Operations Performed by FAA Air Carriers
All flights are operated by U.S. 14 CFR Part 135 air carriers ("operators"), the
names of which are disclosed to our customers prior to booking
travel. Operators providing service for Air Taxi Service and Support
LLC d/b/a Linear Air (ATSS) bookings must meet standards set forth by
the U.S. Federal Aviation Administration (FAA) and by ATSS. ATSS does not manage
or operate aircraft on behalf of our customers, and is not itself an operator.
Should any terms hereunder conflict with the applicable terms of an
operator's terms and conditions, such terms will be superseded by the
operator's terms, without affecting the applicability of all other
terms and conditions hereunder.
Baggage & Claims
Baggage will be accepted for transportation from traveling customers
only. ATSS will not accept baggage whose size, weight or character
makes it unsuitable for transportation on the aircraft as determined
by ATSS or an operator. All baggage is subject to
inspection. Government safety and security regulations apply to
carriage of baggage on trips booked via ATSS.
For each traveling customer, ATSS will allow
baggage with a maximum total weight of 50lbs per passenger. Bicycles,
golf clubs and ski equipment are allowed, subject to operator-specific constraints. Carry-on may not be allowed
given the interior stowage constraints of the aircraft. Excess baggage
will be carried on a space available basis. Baggage compartment
constraints of the aircraft may restrict the size of the bags that may
be accepted for travel, regardless of weight.
Limits of liability for baggage including fragile or perishable
Claims must be made via ATSS to the operator responsible for your flight. Liability for loss, delay or damage to baggage is limited to $500 per
passenger. ATSS and operators assume no responsibility for loss, damage or delayed
delivery of baggage not acceptable for transport.
ATSS and operators assume no liability for fragile, valuable or perishable
articles. Neither ATSS nor operators are liable for optics, keys, jewelry, money,
silverware, negotiable papers, securities, books, documents,
irreplaceable antiques, heirlooms, collectibles, artifacts, works of
art, prescription medication, samples, photographs, electronic
equipment, sound reproduction equipment, computer equipment, cellular
phones, fragile articles or other similar valuable items and
commercial effects included in baggage with or without the knowledge
of ATSS and/or the operator. If any such items are lost, damaged, pilfered, or delayed,
you will not be entitled to any reimbursement under this standard
baggage liability limit.
Neither ATSS nor operators are liable for minor damage such as scratches,
scuffs, stains, dents, cuts and dirt resulting from normal wear and
Claims restrictions, including time requirements for reporting or
Lost, delayed or damaged baggage must be reported to a ATSS customer
service agent within four (4) hours of the arrival of the flight on
which the loss, damage or delay is alleged to have occurred. All
claims for any loss, damage or delay of checked baggage must be
received by ATSS in writing within thirty (30) days of the incident
which allegedly precipitated the loss, damage or delay. Any legal
action must commence within one year of the incident. Otherwise, such
claims will be considered waived.
ATSS assumes responsibility only for those claims arising
from transportation of baggage arranged by ATSS. All claims are
subject to proof of loss.
No action shall be maintained for any loss, damage, delay or
pilferage of baggage, unless appropriate notice is given in accordance
with this section. If notice is not given in accordance with this
section or legal action is not commenced within one year from the date
of the incident, any such claims will be considered waived.
Federal law forbids the carriage of hazardous materials aboard
aircraft in your baggage or on your person. A violation can result in
five or ten years imprisonment and penalties of $250,000 or more. (See 49 USC
.) Hazardous materials include explosives, compressed gases,
flammable liquids and solids, oxidizers, poisons, corrosives and
radioactive materials. Examples include: paints, lighter fluid,
fireworks, tear gases, oxygen bottles and radiopharmaceuticals. For
further information, contact ATSS
Federal law provides that no person shall carry a deadly or
dangerous weapon, either concealed or unconcealed, aboard any ATSS
brokered aircraft except: (1) employees or officials of a municipality or
State, or the United States, who are authorized to carry firearms
(e.g. FBI, Secret Service, LEO prisoner escort, Federal Air Marshall)
or (2) crewmembers and other persons authorized by the operator to carry
firearms. Appropriate documentation and identification will be
required of any passenger traveling under this provision. Firearms
that are unloaded, dismantled and encased in a hard-sided suitable
locked container may be carried as checked baggage, subject to operator-specific procedures. Ammunition must be
securely packaged in a container made of durable fiber, wood or metal,
or in the manufacturer's original package to a maximum not exceeding
eleven (11) pounds. The passenger will be required to complete the
applicable declaration forms.
Live pets are accepted for transport subject to a service charge and
other conditions as noted herein. Pets must be accompanied by a
traveling passenger, as pets will not be accepted as unaccompanied
freight. Reservations must be made for pets when booking with ATSS.
On most ATSS arranged flights, passenger must provide a kennel
suitable for transport of the pet. Kennels for large pets may not fit
in the aircraft and the customer should contact
directly for information regarding size
constraints. Reservations are recommended, as in most cases only one
pet per aircraft is permitted.
If kennels are not required, dogs may travel as follows, subject to operator-specific requirements: Dogs
not exceeding 35 pounds in weight may be carried on the passenger's
lap; Dogs exceeding 35 pounds in weight must be properly restrained
with a leash, harness or similar device; Specific seating arrangements
apply to accommodate non-kenneled live animals in the aircraft cabin.
The animal must be harmless, odorless, inoffensive and
suitable for cabin air transport as determined by ATSS and/or the operator. A passenger
assumes full responsibility for the safety, well being and conduct of
his or her pet while on-board the aircraft, and for compliance with
all governmental requirements or restrictions of the country, state,
or territory from and/or to which the animal is being
transported. Upon arrival, health certificates may be required by
local authorities, depending upon the route over which the pet is
traveling. ATSS assumes no responsibility for the impaired health or
death of the animal.
Service animals accompanying disabled customers will be
carried at no additional charge to the customer. (See Service Animals
under section entitled "Acceptance of Customers").
Acceptance of Customers
Refusal to transport
ATSS may refuse to book transport for, refuse to authorize the commencement
of an already-booked trip for, or may request that an operator
remove at any point, any passengers: when necessary to comply with
government regulations; when necessary for the safety and/or comfort
of themselves or other passengers; or when the customer's conduct is
disorderly, abusive, or violent towards other customers or ATSS or operator
ATSS will not refuse to book transportation for a disabled
individual, who may be transported in accordance with the operator's General
Operations Manual in compliance with the Federal Aviation
Administration (FAA), on the basis of his or her disability. ATSS
defines disabled individual as any passenger needing special
assistance and/or consideration because of physical or mental
limitations such as blindness, deafness, mental handicap (not so severe
as to endanger the safe operation of the flight), advanged age, senility,
heart conditions, etc. Passengers who, because of age,
mental or physical condition, disability or impairment, require
individual attention (on enplaning, deplaning, during flight and/or
during emergency evacuation, or during ground handling at an airport)
will be afforded a reasonable amount of assistance.
ATSS may refuse to book transportation for any customer on
the basis of safety, and may refuse to book transportation to any
customer whose carriage would violate Federal regulations or the
FAA-issued General Operations Manual of the operator for that trip. In
exercising this authority, ATSS personnel will not discriminate
against any disabled individual solely on the basis of the disability.
If more than one disabled individual is traveling on the same
flight, ATSS will, in its sole discretion and in cooperation with the operator
for that flight, determine whether all may
travel on the same flight, as per the FAA and in the interest of
safety. Special seating requirements may apply.
Fully collapsible wheelchairs will be carried free of
charge. Electric wheelchairs are carried free of charge, one per
aircraft, when consistent with space and weight constraints. Wet cell
batteries must be disconnected, terminals insulated, and stored in
strong, rigid packaging. Box must be clearly marked as enclosing such
item with arrows indicating "up" position. Regulation battery boxes
are highly recommended.
Unaccompanied minors are minors at least five (5) years of age and
under the age of eighteen (18) who are traveling alone. Unaccompanied
minors will be accepted for transportation as follows:
Minors under the age of five (5) are not accepted for travel
Parents or guardians may request a child of any age be
escorted as if he or she were an unaccompanied minor.
Escort service fees may apply.
The unaccompanied minor must be brought to the airport by a parent or
other responsible adult who must furnish ATSS with name, address and
phone number of the parent or other responsible adult who will meet
the unaccompanied minor upon deplaning at the minor's destination.
The responsible adult, who was previously named and furnished
to ATSS, must show proper identification in order for the
unaccompanied minor to be released into his or her custody at the
ATSS reserves the right to refuse to authorize the commencement of transportation if it
believes there is a significant chance that the flight on which the
unaccompanied minor holds a reservation may terminate at an airport
other than the minor's destination or if the unaccompanied minor may
miss a connection due to a delay of any nature.
Unaccompanied minors will be in the presence of a
representative of the operator ATSS has contracted with for the trip at all times. In the event of flight cancellation,
diversion, substantial delay or other irregularity, ATSS and/or the operator will attempt
to contact the responsible adults identified on the request for
carriage form, and priority accommodations will be provided for the
ATSS assumes no responsibilities for unaccompanied minors
beyond those applicable to an adult customer.
ATSS will permit dogs and other service animals used by qualified
disabled individuals, to accompany the person on a flight free of
charge. Kennels are not required, although the animal must be properly
restrained in a harness or similar device. Specific seating
arrangements apply to accommodate unkenneled live animals in the
aircraft cabin. A passenger assumes full responsibility for the
safety, well-being and conduct of his or her service animal while
on-board the aircraft, and for compliance with all governmental
requirements or restrictions of the country, state, or territory from
and/or to which the animal is being transported.
Passenger Manifest No person will be entitled to
transportation except upon presentation of a valid ID (see the
Required Documents section for more details) with name matching the
passenger reservation manifest for each flight. Any
passenger-initiated changes to such transportation may result in a
change in price, assessment of monetary penalties, or loss of
Reservations are non-transferable. ATSS is not liable to the
owner of a reservation for honoring such a reservation when presented
by another person.
Fees and Taxes Federal excise tax of 7.5% and segment tax of
$3.80 per passenger for each occupied flight segment is added to the
total price to flights booked on turbojet aircraft and for Shared Charter service, as applicable, from time to time based on Federal law and Internal Revenue Service Regulations.
Payment All travel must be pre-paid and is non-refundable,
except as provided below.
Charter Flights: Cancellation or Changes by Customer
Customers who cancel a charter within 48 hours of the
scheduled departure time, will be charged a two hour minimum and be
responsible for any relocation costs already incurred.
Customers have the flexibility of scheduling their flights
for any time they choose, and thus are expected to be on time. If the
operator's schedule allows the airplane to wait for a passenger who is late,
ground wait charges of $75/hr will apply. In cases when the operator's
does not allow the airplane to wait, the passengers will simply be
billed for their flight as if it had been conducted for customer as booked.
Shared Charter Flights: Cancellation or Changes by Customer
Cancellations prior to 48 hours before the flight will result
in the cost of the shared charter flight being credited to the customer's ATSS
account for future travel in the next 12 months. After 12 months, the
credit will expire.
If the customer cancels a reservation within 48 hours of
departure the cost of the shared charter flight will be forfeited.
If the reservation is partially unused, the credit will be
the difference between the amount paid and the value of the
transportation actually used as determined by the applicable rules,
less any applicable service charge or penalty. No refund is due on any
travel. ATSS may, in its sole discretion, issue a full or partial
refund in consideration of extenuating circumstances, such as in the
case of the death of a family member.
Cancellation or Changes by ATSS or the Operator
Passengers who have not
checked-in and are not at the boarding point ready to board the
aircraft at least fifteen (15) minutes before the scheduled departure
time are subject to having their reservation for that flight cancelled
as well as all other reservations in their itinerary.
When a passenger fails to honor a segment of a reservation,
ATSS may cancel, without notification, all continuing and returning
portions of the itinerary contained in the same reservations record.
If the customer has not purchased a validated reservation for
a shared charter flight which is placed on a courtesy hold, the reserved space will be released
without notice at the expiration of the time limit.
If ATSS's refusal to transport the customer is for reasons
defined in section "Refusal to transport", the reservation will be
cancelled. If the reservation is cancelled pursuant to this paragraph,
ATSS may credit the reservation in accordance with its cancellation
policy and/or offer flight accommodations on the next flight with
In the event that ATSS or the operator cancels a flight or fails to provide a
previously confirmed seat and does not reroute the customer either
over other ATSS flights or those of another operator, ATSS will refund
directly to the customer:
An amount equal to that paid, if no portion of the
reservation has been used; or
The refund will be the amount equal to the applicable charge
for the unused segment(s) if a portion of the reservation has been
used. In no instance will the amount refunded be greater than the
amount paid for the reservation.
No refund will be made if ground or sea transportation is
offered for part of the itinerary and accepted by the customer.
The applicable refund will be granted only if the customer
complies with the provisions set forth in these terms and conditions.
Customers on flights cancelled by ATSS or the operator where the customer
does not accept an offer of substitute transportation via the next
available flight or ground/sea transportation will be offered a
Pricing, Travel Rewards™ Pre-Purchased Credit
All prices are subject to change without notice.
The price charged on any reservation applies only to the
transportation specified thereon. Any passenger-initiated changes to
such transportation may result in a change in the price, assessment of
monetary penalties, or loss of transportation value.
Credit purchased under the ATSS Travel Rewards discounted
pre-purchased travel program may be used on a dollar-for-dollar basis
to purchase any future ATSS shared charter or charter
booking. Travel Rewards credit is valid for a period of twelve months from the
date of purchase and is non-refundable. Any unused portion of Travel Rewards
credit shall expire and become void twelve months from the date of
Flight delays and re-routings
ATSS undertakes to use reasonable effort to arrange the expeditious transport of all
customers and baggage.
Irregularities include: Delay in a departure or arrival of a
ATSS-booked flight resulting in misconnection.
Flight cancellation or any other delay or interruption in the
operation of an ATSS-booked flight; or
Changes that require re-routing of the customer at departure
time, because prior notice of such change had not been given to the
customer prior to the customer's arrival at the airport for the
Irregularity does not include Force Majeure events as defined
When a customer will be delayed because of an irregularity
involving an ATSS-booked flight, the following will apply:
ATSS will arrange for the transport the customer on the next flight on which
space is available.
ATSS may at any time, with concurrence of the customer,
arrange for the customer's transportation on an operator other than
the operator originally booked and with
whom ATSS has an agreement for such transportation.
If ATSS is unable to arrange alternate transportation
acceptable to the customer, ATSS will refund the cost of the
unflown portions in accordance with the procedures outlined in
"Cancellation or Changes by ATSS".
Force Majeure events include: Any condition beyond
ATSS's or an operator's
control (including but without limitation, meteorological conditions,
acts of God, airport traffic congestion, FAA or air traffic control
flight restrictions, delays, riots, embargoes, hostilities, or
unsettled international conditions whether actual, threatened or
reported) or because of delay, demand, circumstances or requirements
due, directly or indirectly, to such condition.
Any labor dispute affecting ATSS's or an operator's service.
Any government regulation, demand or requirement.
Any shortage of labor, fuel or facilities of ATSS or others;
Any other fact not reasonably foreseen, anticipated, or
predicted by ATSS or an operator.
ATSS or the operator it has booked, as applicable, may, in the event of a force majeure event, without
notice, cancel, terminate, divert, postpone, or delay any flight or
reservation and determine if any departure or landing should be made,
without liability except to refund for any unused portion of the
Amenities for Delayed Customers: ATSS will attempt to
communicate frequently and keep the customer informed as to the nature
of delayed flights.
No amenities or compensation will be provided to a customer
on a flight that is delayed or cancelled in the area where the
customer originates or at the customer's destination.
No amenities or compensation will be provided to a customer
on flights that are delayed or cancelled due to any force majeure
Major Commercial Airport Usage Should clients make the
decision to use a major commercial airport (such as Boston Logan, LaGuardia,
JFK, Newark, Baltimore-Washington, Washington Dulles, Philadelphia
International, San Francisco, Dallas-Fort Worth, Chicago O'Hare or similar), additional wait time charges may occur if
air traffic delays take place. Customers may, at ATSS's option, be charged for all
additional time, calculated by comparing quoted trip time to actual
trip time. The difference will then be automatically charged to the
credit card on account.
Oversell situations may occur as a result of
human error. They also may result from booking rejection problems that
occur between reservations systems used by ATSS and/or
agents, or from inadequate contact
information for alerting customers of changes in advance.
When an oversell situation occurs, ATSS will encourage
customers to voluntarily relinquish reservations in exchange for credit for
future travel booked by ATSS, or other compensation. The request for and
selection of volunteers will be in a manner determined solely by
ATSS. ATSS will arrange transport for the customer on the next flight on which
space is available.
If volunteers are not forthcoming, ATSS and/or the operator will select the
customer(s) who will be denied boarding and will make every effort to
make appropriate arrangements. The selection of the customer(s) for
denied boarding will be in a manner determined solely by
ATSS and/or the operator. Consideration for priority in boarding may include a customer's
disability, traveling of unaccompanied minors and whether other
customers may experience a severe hardship (in the judgment of ATSS
and/or operator personnel) as a result of denied boarding. Business commitments will
not, of themselves, constitute a severe hardship. Customer will not be
eligible for denied boarding compensation if ATSS arranges for
alternate transportation, acceptable to customer, which is anticipated
to arrive at the airport of the customer's destination earlier than or
within four (4) hours of the original scheduled flight. No denied
boarding compensation will be provided if the customer does not fully
comply with all provisions as set forth herein. The customer will not
be eligible for compensation if the reservation was originally issued without payment to ATSS.
Acceptance of denied boarding compensation in whatever form
constitutes full compensation for any and all damages arising as a
result of ATSS's failure to arrange the booked air transportation. By accepting
such compensation, the customer will be deemed to have waived any and
all claims or actions against ATSS in connection with ATSS's failure
to arrange such transportation.
Smoking is prohibited on all ATSS arranged or booked flights.
Right of ATSS to change these terms
ATSS reserves the right to change the terms and conditions,
proposed flight times, and pricing without notice.
General Requirements Proper travel identification and
documents are required for all domestic and international
travel. Also, you will need to show your photo identification whenever
requested, possibly including but not limited to, at the
terminal, at security checkpoints and when you board the
Requirements for Domestic Travel (U.S. only):
Unexpired state-issued photo driver's license OR
Unexpired state-issued photo identification card OR
Unexpired passport OR
Employee ID issued by a Federal, State or local government
Passports All U.S. citizens (including infants and children)
will need a valid passport for travel to and from Bermuda, Canada,
Mexico, Central and South America, and the Caribbean (excluding Puerto
Rico and the U.S. Virgin Islands). This policy also applies to foreign
nationals of Canada, Bermuda and Mexico.
Non-U.S. Citizens: Please check entry requirements with the
consular officials of the countries to be visited well in advance. It
is your responsibility to obtain visas, where required, from the
appropriate embassy or nearest consulate of the country or countries
being visited, including any connecting countries.
Each passenger desiring transportation across any
international boundary shall be responsible for obtaining all
necessary travel documents and for complying with the laws of each
country from, through, or to which he/she desires transportation and,
unless applicable laws provide otherwise, shall indemnify ATSS and
for any loss, damage, or expense suffered or incurred by ATSS and/or
by reason of such passenger's failure to do so, neither ATSS nor any operator shall be
liable for any aid or information given by any agent or employee of
such organization to any passenger in connection with obtaining such
documents or complying with such laws, whether given orally, in
writing, or otherwise or for the consequences to any passenger
resulting from his/her failure to obtain such documents or to comply
with such laws. If the passenger does not have the required
documentation and identification for his or her destination, he or she
will not be allowed to board the plane.
Requirements for Minors
Customers under the age of 18 are not required to present ID for
domestic U.S. travel. Identification from the responsible adult will
be accepted on behalf of the minor(s); however, it is recommended that
minors traveling alone have a form of identification. Children,
regardless of age, must possess all necessary travel documents as
required by the countries visited on an international itinerary.