Privacy Policy

Privacy Policy Convenient regional airports. Free onsite parking. Fly direct in your own plane. Fly on your own schedule.

Privacy is one of the key values of our air taxi service; you get to select with whom you fly, and when and where you travel. We respect your privacy both in the air and online.

Linear Air collects personally identifiable information from our users at several different points on our Web site. Linear Air is the sole owner of the information collected on this site and will not share your personally identifiable or demographic information with any third-party without your permission.

Information Collection & Use

Registration and Travel Services

In order to price a flight, book an aircraft, reserve a seat or request standby status on any Linear Air brokered flight, you will have to complete our registration form and create a password. You may also register without pricing a flight, booking an aircraft, reserving a seat or requesting standby status. During registration you are required to provide contact information (such as name, address, telephone and email address). We use this information to contact you about our services. Except when pricing a flight, you are also required to provide billing information (credit card number and expiration date), which we will use to charge you for services actually rendered. When you enter your information on our registration forms, we encrypt it using secure socket layer technology (SSL).

During the registration process, you may have the option to provide demographic information about your travel interests to us. We encourage you to submit this information so we can continue to improve our service offering as it relates to your individual needs.

You will also have the option to receive communications from us via e-mail, and may choose to opt-out of these communications during the registration process. See "Communications from the Site" below for descriptions of the types of communications you may receive.

Air Taxi Inquiries

You are not required to fully register to request a quote for an air taxi flight. However, you must provide basic contact information including your name, email address and telephone number so that we may contact you with the requested quote.

During the air taxi request process, you may have the option to provide demographic information about your travel interests to us. We encourage you to submit this information so we can continue to improve our service offering as it relates to your individual needs.

You will also have the option to receive communications from us via e-mail, and may choose to opt-out of these communications. See "Communications from the Site" below for descriptions of the types of communications you may receive.

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you, and you may be required to create a password. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and travel interests).

You will also have the option to receive communications from us via e-mail, and may choose to opt-out of these communications during the charter request process. See "Communications from the Site" below for descriptions of the types of communications you may receive.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Linear Air stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Communications from the Site

Special Offers and Updates

We will occasionally send you information on new services, special deals and promotions.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see "Choice and Opt-out" below.

Service-related Announcements

We will send you strictly service-related announcements on occasions when it is necessary to do so. For instance, if our web site service is temporarily unavailable due to required maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Choice/Opt-out

We provide you the opportunity to opt-out of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you register but do not wish to receive marketing material from us, you can uncheck the box on the registration form.

If you no longer wish to receive promotional communications, you may opt-out of receiving them by following the instructions included in each communication, or by emailing us at customerservice@linearair.com, or by changing your preference in the My Account section of our site, or you may contact us at 1-781-860-9696, or at Linear Air, P.O. Box 589, Concord, MA 01742.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Linear Air. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change in the My Account section of our site or by emailing our Customer Support at customerservice@linearair.com, or by contacting us by telephone at 1-781-860-9696, or postal mail at Linear Air, P.O. Box 589, Concord, MA 01742.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and/or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us via telephone at 1-781-860-9696, via email at customerservice@linearair.com, or via postal mail at Linear Air, P.O. Box 589, Concord, MA 01742.