General Terms and Conditions
Please review the following terms and conditions and accept them by clicking the Accept button at the bottom to create an account with Linear Air.
By purchasing travel service or accepting transportation, the customer agrees to be bound hereby.
On-Demand Charter under FAR Part 135
AirDialog, LLC d/b/a Linear Air holds air carrier certificate number L41A034L, issued under Part 135 of the Federal Aviation Regulations. All flights aboard Linear Air are operated as on-demand charter under Part 135 of the Federal Aviation Regulations. Flights to regularly served destinations are operated on a "shared charter" basis, all departure times are proposed not scheduled, and Linear Air reserves the right to cancel any shared charter flight if less than five (5) passengers are booked.
Baggage & Claims
General
Baggage will be accepted for transportation from traveling customers only. Linear Air will not accept baggage whose size, weight or character makes it unsuitable for transportation on the aircraft as determined by the Company. All baggage is subject to inspection. Government safety and security regulations apply to Linear Air's carriage of baggage.
Bag Allowance
For each traveling customer, Linear Air will transport free of charge baggage with a maximum total weight of 50lbs. Golf clubs and ski equipment are allowed. Carry-on may not be allowed given the interior stowage constraints of the aircraft. Excess baggage will be carried on a space available basis. Baggage compartment constraints of the aircraft may restrict the size of the bags that may be accepted for travel, regardless of weight.
Limits of liability for baggage including fragile or perishable goods
Liability for loss, delay or damage to baggage is limited to $500 per passenger. Linear Air assumes no responsibility for loss, damage or delayed delivery of baggage not acceptable for transport.
Linear Air assumes no liability for fragile, valuable or perishable articles. Linear Air is not liable for optics, keys, jewelry, money, silverware, negotiable papers, securities, books, documents, irreplaceable antiques, heirlooms, collectibles, artifacts, works of art, prescription medication, samples, photographs, electronic equipment, sound reproduction equipment, computer equipment, cellular phones, fragile articles or other similar valuable items and commercial effects included in baggage with or without the knowledge of Linear Air. If any such items are lost, damaged, pilfered, or delayed, you will not be entitled to any reimbursement under Linear Air's standard baggage liability.
Linear Air is not liable for minor damage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.
Claims restrictions, including time requirements for reporting or filing claims
Lost, delayed or damaged baggage must be reported to a Linear Air customer service agent within four (4) hours of the arrival of the flight on which the loss, damage or delay is alleged to have occurred. All claims for any loss, damage or delay of checked baggage must be received by Linear Air in writing within thirty (30) days of the incident which allegedly precipitated the loss, damage or delay. Any legal action must commence within one year of the incident. Otherwise, such claims will be considered waived.
Linear Air assumes responsibility only for those claims arising from transportation of baggage while in Linear Air's custody. All claims are subject to proof of loss.
No action shall be maintained for any loss, damage, delay or pilferage of baggage, unless appropriate notice is given in accordance with this section. If notice is not given in accordance with this section or legal action is not commenced within one year from the date of the incident, any such claims will be considered waived.
Restricted Articles
Federal law forbids the carriage of hazardous materials aboard aircraft in your baggage or on your person. A violation can result in five years imprisonment and penalties of $250,000 or more. (See 49 USC 5124) Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples include: paints, lighter fluid, fireworks, tear gases, oxygen bottles and radiopharmaceuticals. For further information, contact Linear Air.
Federal law provides that no person shall carry a deadly or dangerous weapon, either concealed or unconcealed, aboard any Linear Air aircraft except: (1) employees or officials of a municipality or State, or the United States, who are authorized to carry firearms (e.g. FBI, Secret Service, LEO prisoner escort, Federal Air Marshall) or (2) crewmembers and other persons authorized by Linear Air to carry firearms. Appropriate documentation and identification will be required of any passenger traveling under this provision. Firearms that are unloaded, dismantled and encased in a hard-sided suitable locked container may be carried as checked baggage. Ammunition must be securely packaged in a container made of durable fiber, wood or metal, or in the manufacturer's original package to a maximum not exceeding eleven (11) pounds. The passenger will be required to complete the applicable declaration forms.
Live Animals
Live pets are accepted for transport subject to a service charge and other conditions as noted herein. Pets must be accompanied by a traveling passenger, as pets will not be accepted as unaccompanied freight. Reservations must be made for pets when traveling with Linear Air.
On most Linear Air flights, passenger must provide a kennel suitable for transport of the pet. Kennels for large pets may not fit in the aircraft and the customer should contact Linear Air directly for information regarding size constraints. Reservations are recommended, as in most cases only one pet per aircraft is permitted.
If kennels are not required, dogs may travel as follows: Dogs not exceeding 35 pounds in weight may be carried on the passenger's lap; Dogs exceeding 35 pounds in weight must be properly restrained with a leash, harness or similar device; Specific seating arrangements apply to accommodate non-kenneled live animals in the aircraft cabin.
The animal must be harmless, odorless, inoffensive and suitable for cabin air transport as determined by Linear Air. A passenger assumes full responsibility for the safety, well being and conduct of his or her pet while on-board the aircraft, and for compliance with all governmental requirements or restrictions of the country, state, or territory from and/or to which the animal is being transported. Upon arrival, health certificates may be required by local authorities, depending upon the route over which the pet is traveling. Linear Air assumes no responsibility for the impaired health or death of the animal.
Service animals accompanying disabled customers will be carried at no additional charge to the customer. (See Service Animals under section entitled "Acceptance of Customers").
Acceptance of Customers
Refusal to transport
Linear Air may refuse to transport, or may remove at any point, any passengers: when necessary to comply with government regulations; when necessary for the safety and/or comfort of themselves or other passengers; or when the customer's conduct is disorderly, abusive, or violent towards other customers or Linear Air employees.
Disabled Individuals
Linear Air will not refuse to provide transportation to a disabled individual, who may be transported in accordance with the Company's General Operations Manual in compliance with the Federal Aviation Administration (FAA), on the basis of his or her disability. Linear Air defines disabled individual as any passenger needing special assistance and/or consideration because of physical or mental limitations such as blind, deaf, mentally handicapped (not so severe as to endanger the safe operation of the flight), elderly, senile, persons with heart conditions, etc. Passengers who, because of age, mental or physical condition, disability or impairment, require individual attention (on enplaning, deplaning, during flight and/or during emergency evacuation, or during ground handling at an airport) will be afforded a reasonable amount of assistance by Linear Air personnel.
Linear Air may refuse to provide transportation to any customer on the basis of safety, and may refuse to provide transportation to any customer whose carriage would violate federal regulations or the Company's FAA-issued General Operations Manual. In exercising this authority, Linear Air personnel will not discriminate against any disabled individual solely on the basis of the disability.
If more than one disabled individual is traveling on the same flight, Linear Air will, in its sole discretion, determine whether all may travel on the same flight, as per the FAA and in the interest of safety. Special seating requirements may apply.
Fully collapsible wheelchairs will be carried free of charge. Electric wheelchairs are carried free of charge, one per aircraft, when consistent with space and weight constraints. Wet cell batteries must be disconnected, terminals insulated, and stored in strong, rigid packaging. Box must be clearly marked as enclosing such item with arrows indicating "up" position. Regulation battery boxes are highly recommended.
Unaccompanied Minors
Unaccompanied minors are minors at least five (5) years of age and under the age of twelve (12) who are traveling alone. Unaccompanied minors will be accepted for transportation as follows:
Minors under the age of five (5) are not accepted for travel unaccompanied.
Parents or guardians may request a child of any age be escorted as if he or she were an unaccompanied minor.
Escort service fees may apply.
The unaccompanied minor must be brought to the airport by a parent or other responsible adult who must furnish Linear Air with name, address and phone number of the parent or other responsible adult who will meet the unaccompanied minor upon deplaning at the minor's destination.
The responsible adult, who was previously named and furnished to Linear Air, must show proper identification in order for the unaccompanied minor to be released into his or her custody at the final destination.
Linear Air reserves the right to refuse transportation if the Company believes there is a significant chance that the flight on which the unaccompanied minor holds a reservation may terminate at an airport other than the minor's destination or if the unaccompanied minor may miss his or her connecting flight due to a delay of any nature.
Unaccompanied minors will be in the presence of Linear Air's representative at all times. In the event of flight cancellation, diversion, substantial delay or other irregularity, Linear Air will attempt to contact the responsible adults identified on the request for carriage form, and priority accommodations will be provided for the minor.
Linear Air assumes no responsibilities for unaccompanied minors beyond those applicable to an adult customer.
Service animals
Linear Air will permit dogs and other service animals used by qualified disabled individuals, to accompany the person on a flight free of charge. Kennels are not required, although the animal must be properly restrained in a harness or similar device. Specific seating arrangements apply to accommodate unkenneled live animals in the aircraft cabin. A passenger assumes full responsibility for the safety, well being and conduct of his or her service animal while on-board the aircraft, and for compliance with all governmental requirements or restrictions of the country, state, or territory from and/or to which the animal is being transported.
Reservations
Passenger Manifest
No person will be entitled to transportation except upon presentation of a valid ID (see the Required Documents section for more details) with name matching the passenger reservation manifest for each flight. Any passenger-initiated changes to such transportation may result in a change in the fare, assessment of monetary penalties, or loss of transportation value.
Reservations are non-transferable. Linear Air is not liable to the owner of a reservation for honoring such a reservation when presented by another person.
Payment
All travel must be pre-paid and is non-refundable, except as provided below.
Charter Flights: Cancellation or Changes by Customer
Customers who cancel a charter within 48 hours of the scheduled departure time, will be charged a two hour minimum and be responsible for any relocation costs already incurred.
Customers have the flexibility of scheduling their flights for any time they choose, and thus are expected to be on time. If our schedule allows the airplane to wait for a passenger who is late, ground wait charges of $50/hr will apply. In cases when our schedule does not allow the airplane to wait, the passengers will simply be billed for their flight.
Shared Charter Flights: Cancellation or Changes by Customer
Cancellations prior to 48 hours before the flight will result in the cost of the ticket being credited to the customer's Linear Air account for future travel in the next 12 months. After 12 months, the credit will expire.
If the customer cancels a reservation within 48 hours of departure the ticket will be forfeited.
In the event the customer wishes to make a change to the reservation, seats on the original reservation will be held for 30 minutes to allow the customer to re-book.
If the reservation is partially unused, the credit will be the difference between the fare paid and the fare for the transportation actually used as determined by the applicable rules, less any applicable service charge or penalty. No refund is due on any travel. Linear Air may, in its sole discretion, issue a full or partial refund in consideration of extenuating circumstances, such as in the case of the death of a family member.
Cancellation or Changes by Linear Air
Passengers who have not checked-in and are not at the boarding point ready to board the aircraft at least fifteen (15) minutes before the scheduled departure time are subject to having their reservation for that flight cancelled as well as all other reservations in their itinerary.
When a passenger fails to honor a segment of a reservation, Linear Air may cancel, without notification, all continuing and returning portions of the itinerary contained in the same reservations record.
If the customer has not purchased a validated reservation for a seat which is placed on a courtesy hold, the seats will be released without notice at the expiration of the time limit.
If Linear Air's refusal to transport the customer is for reasons defined in section "Refusal to transport", the reservation will be cancelled. If the reservation is cancelled pursuant to this paragraph, Linear Air may credit the reservation in accordance with its cancellation policy and/or offer flight accommodations on the next flight with seats available.
In the event that Linear Air cancels a flight or fails to provide a previously confirmed seat and does not reroute the customer either over other Linear Air flights or those of another operator, Linear Air will refund directly to the customer:
An amount equal to that paid, if no portion of the reservation has been used; or
The refund will be the amount equal to the applicable fare for the unused segment(s) if a portion of the reservation has been used. In no instance will the amount refunded be greater than the amount paid for the reservation.
No refund will be made if ground or sea transportation is offered for part of the itinerary and accepted by the customer.
The applicable refund will be granted only if the customer complies with the provisions set forth in these terms and conditions.
Customers on flights cancelled by Linear Air where the customer does not accept an offer of substitute transportation via the next available flight or ground/sea transportation will be offered a refund.
Fares, Fly Buy™ Pre-Purchased Credit and Fair Fares™ Credit
All fares are subject to change without notice.
The fare charged on any reservation applies only to the transportation specified thereon. Any passenger-initiated changes to such transportation may result in a change in the fare, assessment of monetary penalties, or loss of transportation value.
Credit purchased under the Linear Air Fly Buy discounted pre-purchased travel program may be used on a dollar-for-dollar basis to purchase travel on any future Linear Air shared charter or charter flight. Fly Buy credit is valid for a period of twelve months from the date of purchase and is non-refundable. Any unused portion of Fly Buy credit shall expire and become void twelve months from the date of purchase.
Fair Fares credit is applied to customers' accounts when they travel on shared charter flights that carry more than the minimum passenger load. All passengers pay the standard (i.e., full) fare regardless of the number of passengers traveling. Fair Fare credit will be applied to customers' accounts within thirty (30) days of the date of the trip to which the Fair Fare applied, and may be used on a dollar-for-dollar basis to purchase travel on any future Linear Air shared charter or charter flight. Fair Fare credit is valid for a period of twelve months from the date of purchase and is non-refundable. Any unused portion of Fair Fare credit shall expire and become void twelve months from the date placed on a customer's account.
Flight delays and re-routings
Linear Air undertakes to use reasonable effort to transport all customers and baggage expeditiously.
Irregularities include:
Delay in a departure or arrival of a Linear Air flight resulting in misconnection.
Flight cancellation or any other delay or interruption in the operation of a Linear Air flight; or
Changes that require re-routing of the customer at departure time, because prior notice of such change had not been given to the customer prior to the customer's arrival at the airport for the original flight.
Irregularity does not include Force Majeure events as defined below.
When a customer will be delayed because of an irregularity involving a Linear Air flight, the following will apply:
Linear Air will transport the customer on its next flight on which space is available.
If Linear Air is unable to provide onward transportation acceptable to the customer, the company may, with concurrence of the customer, arrange for the customer's transportation on another operator with whom Linear Air has agreements for such transportation.
If Linear Air is unable to arrange alternate transportation acceptable to the customer, the company will refund the cost of the unflown portions in accordance with the procedures outlined in "Cancellation or Changes by Linear Air".
Force Majeure Event includes:
Any condition beyond Linear Air's control (including but without limitation, meteorological conditions, acts of God, airport traffic congestion, FAA or air traffic control flight restrictions, delays, riots, embargoes, hostilities, or unsettled international conditions whether actual, threatened or reported) or because of delay, demand, circumstances or requirements due, directly or indirectly, to such condition.
Any labor dispute affecting Linear Air's service.
Any government regulation, demand or requirement.
Any shortage of labor, fuel or facilities of Linear Air or others; or
Any other fact not reasonably foreseen, anticipated, or predicted by Linear Air.
Linear Air may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone, or delay any flight or reservation and determine if any departure or landing should be made, without liability except to refund for any unused portion of the reservation.
Amenities for Delayed Customers:
Linear Air will attempt to communicate frequently and keep the customer informed as to the nature of delayed flights. Customers are encouraged to check the ‘My Account' section of the Linear Air website for flight status.
No amenities or compensation will be provided to a customer on a flight that is delayed or cancelled in the area where the customer originates or at the customer's destination.
No amenities or compensation will be provided to a customer on flights that are delayed or cancelled due to any force majeure event.
Denied Boarding
Oversell situations may occur as a result of human error. They also may result from booking rejection problems that occur between reservations systems used by Linear Air and/or agents. Finally, sometimes they result from inadequate contact information for alerting customers of changes in advance.
When an oversell situation occurs, Linear Air will encourage customers to voluntarily relinquish seats in exchange for credit for future travel on Linear Air, or other compensation. The request for and selection of volunteers will be in a manner determined solely by Linear Air. Linear Air will transport the customer on its next flight on which space is available.
If volunteers are not forthcoming, Linear Air will select the customer(s) who will be denied boarding and will make every effort to make appropriate arrangements. The selection of the customer(s) for denied boarding will be in a manner determined solely by Linear Air. Consideration for priority in boarding may include a customer's disability, traveling of unaccompanied minors and whether other customers may experience a severe hardship (in the judgment of Linear Air personnel) as a result of denied boarding. Business commitments will not, of themselves, constitute a severe hardship. Customer will not be eligible for denied boarding compensation if Linear Air arranges for alternate transportation, acceptable to customer, which is anticipated to arrive at the airport of the customer's destination earlier than or within four (4) hours of the original scheduled flight. No denied boarding compensation will be provided if the customer does not fully comply with all provisions as set forth herein. The customer will not be eligible for compensation if the reservation was issued for free or for employee travel.
Acceptance of denied boarding compensation in whatever form constitutes full compensation for any and all damages arising as a result of Linear Air's failure to provide air transportation. By accepting such compensation, the customer will be deemed to have waived any and all claims or actions against Linear Air in connection with Linear Air's failure to provide such transportation.
Smoking
Smoking is prohibited on all Linear Air flights.
Right of Linear Air to change these terms
Linear Air reserves the right to change the terms and conditions, proposed flight times, and fares without notice.
Required Documents
General Requirements
Proper travel identification and documents are required for all domestic and international travel. Also, you will need to show your photo identification at the ticket counter, security checkpoints and possibly when you board the plane.
Requirements for Domestic Travel (U.S. only):
Unexpired state-issued photo driver's license OR
Unexpired state-issued photo identification card OR
Unexpired passport OR
Employee ID issued by a Federal, State or local government agency
Passports
All U.S. citizens (including infants and children) will need a valid passport to travel to and from Bermuda, Canada, Mexico, Central and South America, and the Caribbean (excluding Puerto Rico and the U.S. Virgin Islands). This policy also applies to foreign nationals of Canada, Bermuda and Mexico.
Non-U.S. Citizens: Please check entry requirements with the consular officials of the countries to be visited well in advance. It is your responsibility to obtain visas, where required, from the appropriate embassy or nearest consulate of the country or countries being visited, including any connecting countries.
Each passenger desiring transportation across any international boundary shall be responsible for obtaining all necessary travel documents and for complying with the laws of each country from, through, or to which he/she desires transportation and, unless applicable laws provide otherwise, shall indemnify each carrier for any loss, damage, or expense suffered or incurred by such carrier by reason of such passenger's failure to do so, no carrier shall be liable for any aid or information given by any agent or employee of such carrier to any passenger in connection with obtaining such documents or complying with such laws, whether given orally, in writing, or otherwise or for the consequences to any passenger resulting from his/her failure to obtain such documents or to comply with such laws. If the passenger does not have the required documentation and identification for his or her destination, he or she will not be allowed to board the plane.
Requirements for Minors
Customers under the age of 18 are not required to present ID for domestic U.S. travel. Identification from the responsible adult will be accepted on behalf of the minor(s); however, it is recommended that minors traveling alone have a form of identification. Children, regardless of age, must possess all necessary travel documents as required by the countries visited on an international itinerary.